At FIREFLY GLOW CO., we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
1. Return Eligibility:
Items can be returned within 30 days of receipt, provided they are unused, in the original packaging, and in resellable condition.
2. Non-Returnable Items:
Customized or personalized products cannot be returned unless they arrive defective or damaged.
3. Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method.
4. Return Shipping:
Customers are responsible for return shipping fees unless the item is defective or incorrect. We recommend using a traceable shipping service for your return.
5. Exchanges:
If you need an exchange for a different size or color, please contact us at [email/contact info] for assistance.
